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F.A.Q

DELIVERY

We deliver in the United Kingdom, Europe and worldwide (USA, Canada, North Africa, Asia and Australia).

The delivery is always free.

Delivery takes around 15 days in the United Kingdom and Europe. We apologize for this delay but international shipping methods are slower with the war and the covid. Many planes can't take off and fly normally.

Delivery is made by the local post office. Our parcels are handled by Royal Mail and DPD in the United Kingdom.

A tracking number is attached to the shipment confirmation email. This is used to track your package worldwide. To track your parcel, use the website of your national post office (for example, Royal Mail for the U.K). You will also find your tracking number in your order summary, which you receive via the order confirmation email you received when you placed your order.

Don't forget to check your spam folder (sometimes our e-mail are into spam for many reasons).

Your parcel is delivered during office hours (9am to 5pm). If you are not there, the postman will leave the parcel in the letterbox or, if there is no access, you will have to collect it from your local post office. In this case, the postman will leave a notice to let you know.

If the postman don't leave any notice or don't call you, please, contact your local post ASAP with your tracking number and contact us. We'll help you !

Your package is probably delayed by U.K customs or the postman didn't found your mailbox or your place. In this case, please contact your local post / customs ASAP with your tracking number.

You can also contact us by email and we we'll help you quickly.

You need to know that you also have 60 days (from the date of shipment) to receive your order. After 60 days, you can ask for a refund or a commercial gesture will be made to thank you for your patience. In any case, we assure you that you will receive your package.

RETURNS AND REFUNDS

You have 14 days to return an order upon receipt. The product must be left as new in its packaging.

To get the return address, contact us by email at help@www.sneaked-uk.com. You will then be refunded upon receipt of your package within 7 days depending on your payment method.

If you are not happy with the size for example, you can ask for an exchange. To do that you just need to contact us by email at help@sneaked-uk.com.

You have 14 days to return an order upon receipt. The product must be left as new in its packaging.

When we get back your package, we send you the new one with the size requested.

ORDER ISSUES

We’re really sorry if you’ve received a faulty item. You can contact us 24/7 by email at help@sneaked-uk.com.

We'll arrange an exchange or a refund if needed.

We're sorry there's an item missing from your order. Before contacting our help team, we recommend checking the following :

- We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

- If you’ve placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may have been combined and split across multiple parcels. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.

You have 60 minutes to contact our help team at help@sneaked-uk.com and we'll cancel your order.

After 60 minutes, it's not possible anymore are we are preparing orders very quickly.

5 business days after your order, you should've get your tracking number by e-mail or SMS.

Don't forget to check your spam folder because most of the times our e-mail will be in it.

If you don't have anything, please reach us by e-mail at help@sneaked-uk.com and we'll help you

PAYMENTS METHODS

For your security, all transactions are encrypted by secure software. We do not have access to your bank details *.

Your card will only be charged once your order has been dispatched **.

* For more information on credit card payments, see the "Secure Payments" tab. 

 ** If the credit card transaction is approved, the amount is immediately reserved and you will receive an order confirmation by e-mail. Your card will be charged when your order is shipped. If you return items, the difference is usually refunded to your credit card. If the credit card transaction is not authorised, your order will be cancelled. If you have any questions, please contact your bank or credit card organisation.

Currently, our partnership with the PayPal platform allows us to make your payments 100% secure and to offer you a unique speed of payment and refund:



 1. Choose PayPal as your payment method when you complete your order. 



2. You will be redirected to the PayPal website to make the payment. 



3. If you are already a PayPal customer, you can log in with your login information and confirm the payment. If you do not have a PayPal account, you can create one and confirm the payment. 



4. Once your order and payment are confirmed, you will be redirected to sneaked-uk.com.

PROMOTIONAL CODE

You cannot use multiple promotional codes. You can only use one at a time.

Most of our codes have an indefinite duration (unless otherwise stated).